Human-Centered
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Research-Backed
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Iterative
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Human-Centered / Research-Backed / Iterative /
Exos Virtual Program
With a legacy in training Olympic & major league athletes, Exos ventured into a 6-week virtual program that brought their science-backed mental health methods to high-performing workplaces.
After rounds of design sprints involving research, prototyping, and testing, we launched into Alpha & Beta tests. Those confirmed that it worked, as in, it really, really worked. So we set out to to make it scalable.
Impact
70% of program participants saw their stress reduced.
90% felt re-engaged in the workplace.
Specifications
Core Team
Ariana Kamar, Sr. Product Designer
Product Management, Data Analytics, Business & Marketing leads
Neuropsychology Scientists
Research
60 Alpha & Beta Participants
Pre, During & Post-Program Surveys
12 Post-Program Interviews
Technology
iOS & Android
React Native
Details
Why Scalability?
Documenting the program as a service map highlighted that while it was successful for participants, this virtual program was time-intensive for both participants & the business.
So how do we preserve the best peak high-touch moments in this program but lean into technology even more to alleviate the resources required?
Slowing Down to Speed Up
We came together virtually for a 4-day workshop as cross-functional team leaders & experts, going deeper to understand how we could “kill our darlings” and reduce pain.
By analyzing survey and user interview data gathered throughout testing, we got hyper-aligned on solutions quickly so we could divide and conquer with confidence to update the program within a matter of weeks.
Solutions
Simplified Architecture
Reduced down to 6 user tasks per week from 17. This brought focus to the highest-value pieces of the program while adding consistency from week to week.
Made More Convenient
Transformed resource-heavy coaching sessions into videos that users could watch at a time convenient for them, while also reducing costs for the business.
Going Hands-free
Added audio streaming so participants could listen to lessons while driving or participating in the program’s physical challenges such as the cold plunge.